Shipping & Returns

EU Buyers
Shipping to any EU (European Union) countries (including European Free Trade Association states – Switzerland, Liechtenstein, Norway and Iceland – and European microstates – Monaco, Andorra, San Marino, Vatican -) is charged by the size of the largest item of the order. We aim to ship all orders, first class (airmail) within 1 to 3 working days.  Other shipment methods (international signed for, courier, surface mail,..) can be arranged but customers must first contact us by e-mail.  If there is any delay on your order being shipped we will notify you by email.  Most orders are received within six working days of the product being sent, however, please allow up to 28 days to receive your parcel. Products are only considered “lost” if they have not been received within 6 weeks of dispatch.

Rest of the World Buyers
Shipping outside the EU is charged by the size of the largest item of the order.  We aim to ship all orders , first class (airmail) within 1 to 3 working days. Other shipment methods (international signed for, courier, surface mail,..) can be arranged but customers must first contact us by e-mail.  If there is any delay on your order being shipped we will notify you by email.  Most orders are received within ten working days of the product being sent, however, please allow up to 28 days to receive your parcel. Products are only considered “lost” if they have not been received within 6 weeks of dispatch.

Returns
You may withdraw from the sale within two (2) weeks without any justification, as long as you send your cancellation in writing (letter or e-mail) or if you return the goods to us. If you are a professional buyer or freelancer the current statutory provisions for the return of goods shall apply. The time frame for the return of goods begins once you have received the goods. Your cancellation request will be considered to have been submitted on time if your written notification or the goods are sent back within the time frame mentioned above. Although most of our products are shipped from Belgium, please send the returned goods to:

RetrokiT, 2 St Saviours Close, Faversham, Kent ME13 8DJ, United Kingdom.

The buyer is responsible for all shippings costs related to the return of the goods.

Please note our current company Terms and Conditions, as well as any other relevant customer information.

 

2 thoughts on “Shipping & Returns

  1. Hello,

    Have you definitely stopped your range of tank at scale 1/72?

    Cordially

    1. yes. Some items are being taken over by MBM Models and Tas Models, both in the Netherlands.

Leave a Reply

Your email address will not be published. Required fields are marked *